Privacy Policy

1. Who we are

Legendary Barber Studios ("we", "us") is a barbershop with locations in Lindenhurst and Bethpage, New York. This policy covers our website, our client app and the tools our staff use to run the shops (together, the "Service").

2. Information we collect

We only collect what we need to book your appointments, run the shop and look after our clients.

• Account details: your name, phone number, email address, password (stored hashed) and optional profile photo (avatar).
• Optional profile details: date of birth (so your barber can mark your birthday), preferred barber and branch, language and notification preferences.
• Appointment history: the services, barbers, dates, times, status (completed, cancelled, no-show) and any requests you make.
• Notes: short notes that you or our staff add to your profile or an appointment, such as haircut preferences.
• Loyalty and referrals: your points balance, rewards you redeem and referral codes.
• Purchases: gift cards you buy, send or redeem, and online shop orders (items, amounts, delivery details).
• Content you share: reviews, photos you upload and posts or comments in the community feed.
• Messages: chat messages you exchange with our staff through the app.
• Location (optional): your device location, only if you allow it, to show the shops nearest to you.
• Device information: a push-notification token if you enable notifications, plus basic technical data (device type, app version, error logs) needed to keep the Service working.

We do not collect or store your payment card number. See section 5.

3. How we use your information

• To create and manage your account and sign you in.
• To book, confirm, reschedule and remind you about appointments, by push notification, text message or email.
• To process payments, gift cards, shop orders, refunds and tips.
• To run the loyalty program and referral rewards.
• To let you contact our staff and to respond to your questions.
• To send marketing messages only if you opt in; you can opt out at any time.
• To keep the Service secure, prevent fraud and abuse, fix bugs and improve the shops' operations.
• To comply with the law and enforce our Terms of Service.

4. Who can see your information

Your barber and the shop staff see the details they need to serve you (name, contact details, appointment history, notes). Other clients never see your contact details. Content you post publicly, such as a review or a community post, is visible to other users with your name or the display name you choose.

We do not sell your personal information. We share it only with service providers that work for us and are bound to protect it: payment processing, text-message and email delivery, push notifications, cloud hosting and file storage. We may also disclose information when required by law or to protect the safety and rights of our clients, staff or the public.

Automatic photo screening. To keep the community safe, photos you upload to the community feed and your profile photo are automatically screened before other people can see them. The photo (stripped of location and camera data) is sent to our AI provider, OpenAI, which checks it for nudity or sexual content, violence, hate symbols, drugs or weapons, minors at risk and harassment. The provider receives only the photo, not your name or contact details, and uses it only to give us the result. A photo it flags is shown only to you until a person at the shop reviews it; a photo that clearly breaks the community rules is not published and is deleted. Screening is part of using the community and is separate from the optional AI haircut suggestions, which ask for your consent.

AI haircut suggestions (optional, only with your consent). If you accept the notice in the app, we send our AI provider, OpenAI, your cut history at the shop (services, dates, the barber who did them and their notes on each visit), your saved haircut preferences and, only if you add one, a photo of your current cut (stripped of location and camera data), so it can suggest your next cut or rate a finished one. It does not receive your name, phone number or email, and it is instructed not to analyze your face or infer anything about you beyond the haircut. Staff who use the AI tools accept the same notice before a client's history is sent. You can withdraw your consent at any time in Profile → Account; after that nothing more is sent.

"See how it would look on me" (optional, separate consent). If you also turn on the specific permission "Use my photo to generate an AI image (OpenAI)", the photo of yourself you choose and the name of the suggested cut are sent to OpenAI, which returns an edited version of that photo showing the cut. The result is always labeled as an AI-generated simulation. We store the photo and the generated image privately: only you and the shop's staff can see them, through links that expire, and you can delete each one in the app; they are also deleted with your account. Please only use photos of yourself. To control costs there is a daily limit of images per person.

How OpenAI handles this data. Under OpenAI's API data policy, data we send through its API is not used to train or improve its models. We ask it not to store the requests as application data; OpenAI may keep them in abuse-monitoring logs for up to 30 days (its separate moderation check, also used on community photos, keeps nothing), and images can be checked by OpenAI's safety systems. If the shop is configured to use Anthropic instead of OpenAI for the suggestions and the screening, the app names Anthropic in the notice and asks for your consent again; image generation always uses OpenAI.

Delivery reports for our messages. When we send you an email, text message or push notification, our providers tell us whether it was delivered and, for emails, whether it was opened or a link in it was clicked. We use this only to see whether our messages reach people and to stop sending to addresses that bounce or complain.

Scheduling and receptionist provider. If the shop turns on its integration with a scheduling / AI receptionist provider (Ansly), your appointment data (name, phone number, email address if you gave one, service and time) may be shared with that provider so bookings stay the same in both systems.

5. Payments

Card and wallet payments are handled by our payment processor. Card numbers are entered directly into the processor's secure form and are never stored on our servers; we receive only a confirmation, the last four digits and the card brand, which we use to show you your receipt and payment history.

6. Location

Location is optional and used only for the "near me" feature, which orders our shops by distance. We ask for your permission through your device, use the location while you are using that feature, and you can turn it off at any time in your device settings. The app works without it.

7. Notifications and marketing

If you allow notifications, we send appointment confirmations, reminders and updates about your orders. We send promotions only if you opted in. You can change both choices in the app under Profile, in your device settings, or by following the unsubscribe instructions in a message (for text messages, reply STOP).

8. How long we keep information

We keep your account information for as long as your account is open. If you delete your account (section 10) we erase your personal information as described there. We keep transaction, tax and accounting records for as long as the law requires (typically up to seven years), and we keep information we need to resolve disputes or prevent fraud for as long as necessary for those purposes.

9. Your rights and choices

You can review and update most of your information in the app under Profile. You may also ask us to:

• give you a copy of the personal information we hold about you;
• correct information that is wrong or incomplete;
• delete your information (the fastest way is to delete your account, section 10);
• stop sending you marketing messages.

Depending on where you live, you may have additional rights under state privacy laws. To use any of these rights, write to us at the address in section 14; we may need to verify your identity first and will answer within the time the law requires. You will not be treated differently for exercising your rights.

10. Delete your account in the app

You can delete your account yourself at any time from the app: go to Profile, then Delete account, and confirm. You do not need to contact us.

When you delete your account we erase or anonymize: your name, phone number, email, date of birth, avatar, notes, preferences, loyalty points, push-notification tokens, chat messages and saved payment references, and we remove your personal details from your reviews and community posts.

We keep, in a form that no longer identifies you where possible: payment, order and gift-card transaction records and anonymized appointment history that we must retain for tax, accounting, fraud-prevention and legal reasons. Any unused loyalty points are lost, and any unused gift-card balance should be redeemed before you delete your account.

If you cannot use the app, email us from the address on your account and we will delete it for you.

11. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and restricted staff access. No system is perfectly secure, so we cannot guarantee absolute security; please choose a strong password and keep it private.

12. Children

The Service is not directed to children under 13 and we do not knowingly collect personal information from them. Parents or guardians may book services for a minor using their own account. If you believe a child under 13 has given us personal information, contact us and we will delete it.

13. Changes to this policy

We may update this policy. When we make material changes we will update the date above and, where appropriate, tell you in the app or by email.

14. Contact us

Questions about this policy or your information? Contact us:

Email

privacy@legendarybarberstudios.com

Address

Legendary Barber Studios, 55 E Sunrise Hwy, Lindenhurst, NY 11757

Phone

516-590-4096